Refund policy

We do not accept returns unless the product is faulty, damaged in transit, or you received the wrong item. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please inspect your order upon receipt and contact us immediately if there is a problem, so that we can evaluate the issue and make it right.

If your product has been damaged in transit, please send us a digital photograph of the damage via email to info@brand-harbour.com, along with your receipt or proof of purchase. After assessment, we will contact you and arrange for a replacement to be sent or offer a full refund.

If you believe your product is faulty, please contact us via info@brand-harbour.com with a brief description of the issue, plus your receipt or proof of purchase. After assessment, we will contact you and arrange for a replacement to be sent or offer a full refund. We may ask you to return the faulty product to the following address: Sunshine Punch Returns, The Counting House, 9 High Street, Tring, HP23 5TE. We will refund you the shipping cost.

Items sent back to us without first requesting a return will not be accepted.

If you are eligible for a refund, we will notify you. You will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@brand-harbour.com.

If you have a question about a return, you can always contact us at info@brand-harbour.com.